Service Level Agreement

Service Level Agreement

Your Boiler Is the Heart of Your Business – Let’s Keep It Beating.

What would it cost your business if your boiler failed tomorrow?

Boiler downtime isn’t just inconvenient – it can bring your entire operation to a standstill. Lost productivity, emergency repair costs, and missed deadlines quickly add up. That’s why our Boiler House Service Level Agreement (SLA) is designed to deliver peace of mind, maximum uptime, and operational continuity.

What Our Service Level Agreement Includes:

Guaranteed Response Times – with our SLA, you’re never just a number. We guarantee rapid response—onsite support in as little as 2 hours, 24/7/365, based on your chosen SLA tier.

Preventive Maintenance – The best way to avoid breakdowns is to prevent them. We conduct scheduled inspections, combustion analysis, safety system testing, and water quality checks to keep your system running smoothly and safely.

Compliance Assurance – Stay audit-ready and compliant without the paperwork hassle. We handle all statutory inspections and safety verifications, so you don’t have to.

Predictable Costs – No more surprise repair bills. With fixed SLA pricing, you can plan your maintenance budget with confidence—and scale it as your business grows.

Remote Monitoring (Optional Add-On) – Our advanced monitoring solutions provide real-time notification of failure i.e. flame failure, low water level, pressure drop etc.

Why It Matters?

When your boiler fails, you lose more than steam – you lose production time, customer trust, and revenue.

Our Boiler House SLA isn’t just a service contract. It’s your insurance policy against downtime. It’s expert support on-call. It’s the difference between disruption and resilience.

Let’s protect your boiler – and your business – before failure is an option.